Frequently Asked Questions
What areas do you service? Contra Costa County - Richmond, Clayton, Antioch, Concord and Martinez
Alameda County - Alameda, Oakland, Albany, Berkeley and Union City
San Francisco County - San Francisco
Do you offer one-time cleaning or recurring cleaning services? We offer both one-time and recurring cleaning services to fit your needs. You will save 15% on monthly cleans, 25% on bi-weekly cleans and 35% on weekly cleans.
How do I get a free quote? You can get a free quote by visiting our "Book Now" tab and filling out our cleaning form or through our "Contact" tab.
What are your cleaning rates? Our rates vary based on the size of your space, the level of cleaning needed, and the frequency of service.
Are your cleaners bonded and insured? Yes, all our cleaners are bonded and insured for your peace of mind.
Do I need to provide cleaning supplies? No, our cleaning team brings all necessary cleaning supplies and equipment.
What if I need to cancel or reschedule my cleaning? Please provide at least 24 hours' notice for cancellations or rescheduling.
Airbnb Cleaning
Do you offer specific cleaning services for Airbnbs? Yes, we specialize in deep cleaning of All rooms, sanitization of high-touch surfaces, kitchen sanitization, bathroom deep clean, floor cleaning and polishing, dusting and decluttering, linen and towel Services( additional fees is washer and dryer is not on-site ), laundry services, trash removal, inventory checks, resetting the property to its original state. We will also take on custom requests within our capacity.
What's included in your turnaround clean for Airbnbs? Our turnaround clean includes kitchen, bathroom, bedroom, and living area cleaning, along with general tidying and sanitation.
Do you offer laundry services for Airbnbs (washing linens)? Yes, we offer laundry services as an add-on to our cleaning packages.
Can you handle move-out cleanings for departing Airbnb guests? Absolutely, we offer comprehensive move-out cleaning services to ensure your property is ready for the next occupants.
Specific Services
Do you offer deep cleaning services? What does it include? Our deep cleaning service includes a thorough cleaning of your entire space, including appliances, cabinets, and baseboards.
Can you clean carpets or hard floors? Yes, we offer carpet, hardwood, tile, and laminate floor cleaning services.
Do you clean windows or appliances? Yes, our cleaning services include interior window cleaning and appliance cleaning.
Do you offer eco-friendly cleaning products? We offer eco-friendly cleaning options upon request.
Additional Questions
What happens if something gets broken during the cleaning? We are insured to cover any accidental damages that may occur during cleaning.
How do I leave access for the cleaning crew? You can provide a key, lockbox code, or arrange for someone to be present during the cleaning.
Can I request custom cleaning tasks? Absolutely, you can provide specific instructions or requests for your cleaning when booking your service on our website.
Do you offer any discounts for new customers? We offer special promotions and discounts from time to time. Please check our website or contact us for the latest deals.
What are your hours of operation? Our standard operating hours are 8am - 3pm, Monday - Saturday. However, we can accommodate early morning, late evening and Sunday appointments depending on the nature of the request.
What areas do you service? Contra Costa County - Richmond, Clayton, Antioch, Concord and Martinez
Alameda County - Alameda, Oakland, Albany, Berkeley and Union City
San Francisco County - San Francisco
Do you offer one-time cleaning or recurring cleaning services? We offer both one-time and recurring cleaning services to fit your needs. You will save 15% on monthly cleans, 25% on bi-weekly cleans and 35% on weekly cleans.
How do I get a free quote? You can get a free quote by visiting our "Book Now" tab and filling out our cleaning form or through our "Contact" tab.
What are your cleaning rates? Our rates vary based on the size of your space, the level of cleaning needed, and the frequency of service.
Are your cleaners bonded and insured? Yes, all our cleaners are bonded and insured for your peace of mind.
Do I need to provide cleaning supplies? No, our cleaning team brings all necessary cleaning supplies and equipment.
What if I need to cancel or reschedule my cleaning? Please provide at least 24 hours' notice for cancellations or rescheduling.
Airbnb Cleaning
Do you offer specific cleaning services for Airbnbs? Yes, we specialize in deep cleaning of All rooms, sanitization of high-touch surfaces, kitchen sanitization, bathroom deep clean, floor cleaning and polishing, dusting and decluttering, linen and towel Services( additional fees is washer and dryer is not on-site ), laundry services, trash removal, inventory checks, resetting the property to its original state. We will also take on custom requests within our capacity.
What's included in your turnaround clean for Airbnbs? Our turnaround clean includes kitchen, bathroom, bedroom, and living area cleaning, along with general tidying and sanitation.
Do you offer laundry services for Airbnbs (washing linens)? Yes, we offer laundry services as an add-on to our cleaning packages.
Can you handle move-out cleanings for departing Airbnb guests? Absolutely, we offer comprehensive move-out cleaning services to ensure your property is ready for the next occupants.
Specific Services
Do you offer deep cleaning services? What does it include? Our deep cleaning service includes a thorough cleaning of your entire space, including appliances, cabinets, and baseboards.
Can you clean carpets or hard floors? Yes, we offer carpet, hardwood, tile, and laminate floor cleaning services.
Do you clean windows or appliances? Yes, our cleaning services include interior window cleaning and appliance cleaning.
Do you offer eco-friendly cleaning products? We offer eco-friendly cleaning options upon request.
Additional Questions
What happens if something gets broken during the cleaning? We are insured to cover any accidental damages that may occur during cleaning.
How do I leave access for the cleaning crew? You can provide a key, lockbox code, or arrange for someone to be present during the cleaning.
Can I request custom cleaning tasks? Absolutely, you can provide specific instructions or requests for your cleaning when booking your service on our website.
Do you offer any discounts for new customers? We offer special promotions and discounts from time to time. Please check our website or contact us for the latest deals.
What are your hours of operation? Our standard operating hours are 8am - 3pm, Monday - Saturday. However, we can accommodate early morning, late evening and Sunday appointments depending on the nature of the request.